> For the complete documentation index, see [llms.txt](https://help.rafflelink.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rafflelink.com.au/managing-your-raffle/closing-and-drawing/unclaimed-prizes-and-redraws.md).

# Unclaimed Prizes and Redraws

RaffleLink has a redraw tool for situations where a prize winner declines a prize, or if a prize is unclaimed. Follow the steps below when you are trying to work out how to handle an unclaimed prize:

1\. Head to the Raffle Winners tab on your Admin Dashboard

2\. Click the "Prize Unclaimed" button underneath the relevant prize

<figure><img src="/files/LPZDSwJqendfkmPOMPVV" alt=""><figcaption><p>The prize unclaimed button</p></figcaption></figure>

3. Follow the prompts to figure out the appropriate action for your circumstance

<figure><img src="/files/YferzEkZ0wKGVWXcs6We" alt=""><figcaption></figcaption></figure>

4. Either redraw the prize or follow the state regulation(s) that apply to your raffle

<figure><img src="/files/2iZOm9NZEif6cBuz9BFg" alt=""><figcaption><p>State regulations for unclaimed prizes (for all state regulations, check your admin dashboard)</p></figcaption></figure>

<figure><img src="/files/VicXPpc20LsBIxoBgchw" alt=""><figcaption><p>Redraw confirmation window</p></figcaption></figure>

When a prize is redrawn, RaffleLink sends an automated email to the original prize winner and the redrawn winner notifying them of the redraw occurring. The Raffle Winners tab and the public raffle page will also both update, explaining the prize has been redrawn and showing both winners. The redraw action cannot be undone.


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