# Ticket Receipt

## Ticket Receipt Information

### Email Confirmations

After successful purchase, buyers receive two emails:

1. **Stripe Payment Receipt**
   * Sent immediately
   * Confirms payment processing
   * Shows transaction details

<figure><img src="/files/AyYoTfIwv9GxbcGg5AYe" alt="" width="291"><figcaption></figcaption></figure>

2. **RaffleLink Ticket Confirmation**

* Contains official ticket numbers
* Automated email from RaffleLink
* May take 5-10 minutes to arrive

<figure><img src="/files/lVZT4Scn9GxCye9lSPsu" alt="" width="441"><figcaption></figcaption></figure>

### Ticket Confirmation Email Contents

#### Raffle Information

* Organization details
* Raffle name/purpose
* Draw date & time
* Permit details (if applicable)

#### Purchase Details

* Ticket numbers
* Number of tickets purchased
* Payment method:
  * Cash payment OR
  * Credit card payment
* Purchase amount
* Transaction date

#### Prize Information

* Prize descriptions
* Prize values
* Terms & conditions

### Delivery Timing

* Stripe receipt: Immediate
* RaffleLink confirmation:
  * Usually within 5-10 minutes
  * May be slower for:
    * Gmail accounts
    * Hotmail accounts
    * Yahoo accounts

### Missing Confirmation?

If ticket confirmation not received:

1. Check spam/junk folders
2. Wait 10 minutes
3. If still missing:
   * Email <support@rafflelink.com.au>
   * Request ticket confirmation redelivery
   * Include purchase details

*Note: As long as payment is confirmed via Stripe receipt, tickets are secured in the system even if confirmation email is delayed.*


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