Raffle Cancellation Policy

Raffle Cancellation Policy

State Commission Approval Required

• Must obtain approval from gaming commission in all applicable states

• Cancellation requires formal authorization before proceeding

• Each state has specific requirements and procedures

Financial Implications

• Processing fee: 5.5% of all card transactions

• Covers RaffleLink administrative and transaction costs

• Organization will receive invoice for processing fees

• Fee applies regardless of cancellation reason

Cancellation Process

Step 1: Authorization

• Submit cancellation request

• Await state commission approval

• Provide required documentation

Step 2: Buyer Notification

• All ticket purchasers must be notified

• Can easily do this by accessing all buyer's emails in your Sales Report

  • Make sure to BCC all buyers to respect privacy

• Email should include the following and CC [email protected]

  • Cancellation reason

  • Refund information

  • Timeline for refunds

Step 3: Refund Processing

• Full ticket price refunded to buyers

• Refunds processed via original payment method in 3-5 business days

• All transactions documented

Step 4: Raffle Closure

• Raffle archived in system

• Records maintained as required by state regulations

Note: Cancellation should only be considered in exceptional circumstances and with proper regulatory approval.