Many organizations prefer to sell both paper and online tickets for their raffle. RaffleLink offers two ways to run a hybrid raffle:

Digital Draw Method (Recommended)

Our newer, simpler method lets you:

• Sell paper tickets as usual but enter just the total amount sold

• Let our system handle the draw

• Only need to manually draw from your paper tickets if one wins

• No need to print online tickets or enter every paper sale

Learn how to run a Digital Hybrid Draw →

Manual Draw Method

The traditional method where you:

• Print all online tickets

• Combine them with paper tickets

• Draw winners manually from a barrel or container

Learn how to run a Manual Hybrid Draw →

Which Method Should I Choose?

Choose the Digital Draw Method if you want:

• Less administrative work

• No need to print online tickets

• Easy winner selection process

• Quick setup and draw process

Choose the Manual Draw Method if you:

• Prefer the traditional barrel draw experience (e.g., event draw)

• Want to physically mix all tickets together

• Have specific requirements for a manual draw

Need Help?

Not sure which method is right for you? Contact our support team and we'll help you choose the best option for your raffle.

Method 1: Digital Hybrid Draw (Recommended)

Our new digital hybrid draw system makes it easy to run a hybrid raffle while keeping the convenience of our digital draw system. This method is mathematically fair, compliant with regulations, and significantly reduces administrative work.

How It Works

1. During Registration

   • Set your total number of tickets (e.g., 2000)

   • Allocate how many will be online (e.g., 1500)

   • The difference becomes your paper ticket allocation (e.g., 500)

   • Select "Digital Draw" as your draw type

   • Choose your starting online ticket number

1. Ticket Numbering

   • We recommend numbering your paper tickets to start after your online ticket range

   • Our pre-filled paper tickets for download will start after your online ticket number range

Example:

• Total tickets: 3000

• Online tickets: 2500

• Starting online ticket number: 1

• Result:

  • Online tickets: #1 - #2500

  • Paper tickets: #2501 - #3000

1. Selling Paper Tickets

   • Sell paper tickets via cash or EFTPOS

   • Issue and RETAIN ALL paper ticket stubs

   • Keep track of total paper tickets sold

   • Reconcile proceeds daily

   • Maintain paper records of buyer information

2. Before the Draw

   • Close your raffle in the Draw Panel tab

   • Enter the total number of paper tickets you sold

   • Enter the total proceeds from paper ticket sales

   • This registers your paper tickets in the system for the draw

   • If you make a mistake you can edit the paper ticket count before drawing

   • If the entry is successful, you will see a transaction for paper ticket as the very last entry in your Raffle Reports Tab

1. Drawing Winners

• Ensure you have entered in the correct number of paper tickets

• Click "Draw Raffle" to conduct the digital draw

• The system performs a fair draw across both ticket pools

• If an online ticket wins, their details are automatically displayed

• If a paper ticket wins, you'll be prompted to:

  1. Draw a winner from your physical paper ticket batch

  2. Enter their winning ticket number in the system

  3. Retain their contact information for your records

  4. Remove this ticket from the paper ticket batch so it does not winner again if you need to draw another paper ticket

Fair & Compliant Draw

Our digital hybrid draw is designed to be 100% fair and compliant with raffle regulations. Here's how it works:

Say you have 2500 online tickets and 500 paper tickets:

• Our system treats this exactly like one barrel with all 3000 tickets inside

• When drawing a winner, every single ticket has an equal chance

• If ticket #2600 wins (a paper ticket), you simply pick one ticket from your paper batch to award that prize

• The odds are exactly the same as if you had printed everything and mixed it together

It's Both Simple and Fair:

• Each ticket can only win once

• The system is random and unbiased

• Paper tickets have the same chance as online tickets

• You maintain proper records of all winners

• Everything is documented for compliance

Printing Paper Tickets

Our system provides ready-to-print paper tickets:

• Available in your admin dashboard's Resources tab

• Choose standard or large size

• Includes tear-off section (one for buyer, one for you)

• Print on regular paper or card stock

• Pre-filled with your raffle details and correct numbers

Need professionally printed tickets? Contact us to arrange this.

Getting Started with RaffleLink

Overview

RaffleLink provides an end-to-end solution for running compliant online raffles. This guide walks you through the process from registration to fund disbursement.

Step 1A: Register Your Raffle

• Each raffle requires a new and separate registration (there are no "accounts" at RaffleLink)

• Register your raffle for free at rafflelink.com.au/getstarted

  • Returning users: replicate a previous raffle to streamline your registration

• TIPS:

  • Registration process will indicate if permits are required for your selected states

  • Adjust state selection based on permit requirements

    • For example, if only a few of your followers are from a state and you don't have the time to apply for the permit, you can simply exclude that state

  • Use our "RaffleLink Recommends" buttons on ticket pricing and ticket count if you get stuck

  • Enter what you can - we can always edit and revise it later together :)

Step 1B: Apply for Permits (if applicable)

• For complex raffles (multiple states/permits):

  • Contact us for a free consultation or reference our regulations guides

  • Proceed with permit applications if familiar with process

• Access supporting documentation in admin portal:

  • Fundraising agreement

  • Ticket specimen

• For small raffles with no permit requirement, proceed to Step 2

Step 2: Page Setup

Initial Setup

• After registering you will receive an email with your Admin Portal Login Credentials that contains your admin portal login URL, username and password

• The Admin Portal is where you will manage everything related to your raffle

• You can begin setting up your raffle page while awaiting any permits

Edit Raffle Tab

Configure core raffle details:

• Subheader text

• Raffle purpose description

• Ticket count and pricing

• Prize details (Note: After activation, additional prizes can be added but only if no permit is required)

• Make sure to hit "Update" at the bottom to save your changes

Images Tab

Customize your raffle's appearance:

• Upload banner image (desktop & mobile)

  • TIP: use our Grab N Go Banners

• Adjust color scheme

• Add prize images

• Use Preview Raffle tab to review changes in real-time

• IMPORTANT: After you upload your images, make sure to hit the "Save & Upload Files" button at the bottom of the screen (scroll down)

Step 3: Activation

Complete the following steps:

1. Review activation checklist

   1. If a permit is required, wait to receive your approval and then enter in your permit number accordingly

   2. Then double check all the terms of your permit match the raffle terms in Edit Raffle Tab (e.g., dates, ticket count, pricing)

1. Select payment option:

• Pay now (credit card)

• Pay later (from raffle proceeds deducted at the end)

• Existing subscriber option

1. Choose activation method:

• Self-activate

• Request RaffleLink team review

Step 4: Running Your Raffle

Promotion

• Share your unique raffle URL

  • www.rafflelink.com.au/myraffle

• Utilize our social media share buttons

• Download and share QR code

• Test a payment and understand how it works

  • Note: In many states, the raffle organizers and organization committee members are prohibited from participating in the raffle, so if you would like to test a ticket purchase, please do so via an eligible buyer (e.g. a friend) OR if you do decide to test a transaction, contact us to cancel the ticket and refund you accordingly.

• Monitor sales through Sales Report

  • RaffleLink handles all customer transaction inquiries (e.g., chargebacks, refunds, receipt confirmation

• Master Admin can update ticket information if needed as well
• Reference promotion resources for marketing tips

Support

• Contact support team for:

  • Amendments

  • General questions

Step 5: Drawing Process

Standard Draw

1. Access Draw Panel tab

2. Close raffle (this button will become active on the raffle's nominated end date):

   • Manual closure at your chosen time

   • Automatic closure at midnight

3. Execute draw on scheduled date

1. System uses our certified, truly random draw algorithm to automatically select winners for all prizes

2. Organizers contact winners and arrange prize collection

3. Winners receive notification email from us during fund processing

Special Cases

• Reference Manual Draw Guide for hybrid raffles

Step 6: Post-Raffle Processing

Financial Processing

• Net proceeds are transferred to your nominated bank account within 2 days after the draw

• Tax invoice provided detailing fund flow

• If you are operating with a permit, some states require posting and filing financials after the raffle has concluded. Please ensure you do so in a timely manner to avoid any penalties or delays to your next raffle

Documentation

Important: Download within 90 days before archive

• Sales report

• Invoice

• Additional materials from admin portal

NSW Raffle Permit Requirements

Permit Overview

• Required for total prize pool value > $30,000 (RRP)

• Known as "Art Union Authority"

Key Rules

Raffle Organization

• Only for charities or non-profit organizations

• Individuals/Businesses need a 'Letter of Authority' from the benefiting non-profit

• Management and organizers ineligible to purchase tickets

• Collection of ticket buyers' street address is NOT required

Financial Requirements

• Minimum 40% of gross proceeds to benefiting organization

  • Example: $10,000 gross proceeds → minimum $4,000 to beneficiary regardless of expenses

• Annual gross proceeds > $250,000 require audited accounts

✅ RaffleLink retains all financial and transactional records, accessible when required

Prize Restrictions

• Liquor prizes limited to:

  • 20L of ≤20% alcohol content (e.g., ~58 bottles of beer or 2.4 cartons, ~26 bottles of wine), OR

  • 5L of >20% alcohol content (spirits)

• Clearly state any costs associated with claiming prizes

✅ RaffleLink's activation checklist helps ensure compliance with prize restrictions

Draw Process

• Alternate prize draw order allowed if clearly advertised

• Unclaimed prizes must be kept for at least 3 months after draw

• Reasonable efforts must be made to contact initial winners

✅ RaffleLink will notify winners automatically within two days following the draw

✅ RaffleLink allows listing alternate prize draw order in additional T&Cs section

How to Apply For a Permit

1. Check requirement:
2. Complete application:

   • Email to: CElottery@customerservice.nsw.gov.au

3. Submit additional forms:
4. Processing Information:

   • Processing time: 4 to 5 weeks

Permit Fees

Additional Resources

Please contact us if you have more questions!

Queensland Raffle Regulations

Permit Requirements

If you plan on selling over $50,000 in gross sales from ticket buyers IN Queensland from your raffle, a permit is required.

Note: If you do not wish to obtain a permit, you can monitor sales in QLD and close the raffle in QLD as you approach the $50,000 gross sales threshold.

Raffle Rules

Organization Requirements

• The beneficiary must be an eligible association (charitable, community, educational, patriotic, religious or sporting organization)

• The raffle must be properly authorized by the eligible association

• All proceeds must go to the eligible association

• Individuals or businesses can assist in conducting the raffle provided they have proper authorization from the eligible association

Financial Rules

• Total gross proceeds from ticket sales cannot be more than 5x your total prize pool value

  • Example: If prizes value is $5,000, you cannot raise more than $25,000

  • Example: With 10,000 tickets at $3 each ($30,000 potential), you would need to reduce to 8,333 tickets to stay compliant

✅ RaffleLink retains all financial and transactional records that can be accessed whenever required

Participation Restrictions

• The following people are not permitted to participate:

  • Board members

  • Committee executives

  • Management

  • Raffle organisers

  • Their immediate families (those living at the same premises)

• Collection of ticket buyers' street address is NOT required

Prize Rules

• Valuations required for:

  • Jewelry

  • Gems

  • Memorabilia (including signed jerseys)

  • Artwork

  • Secondhand goods & vehicles

  • Animals

• Prize Insurance required for prizes over $5,000 in value until delivery to winner

• Liquor prizes limited to $1,000 in value

• Prizes must be delivered within one month

• Unclaimed prizes must be kept for one year

Note:

• Contact RaffleLink for help finding an appropriate prize valuer

• Contact RaffleLink for help finding prize insurance

Draw Rules

• Major prize must be drawn first, followed by other prizes in descending order of number and value

• Exception: Alternate draw order allowed if:

  • Clearly advertised at time of ticket sales

  • Minor prize winners are returned to draw for major prize

How to Apply For A QLD Category 3 Permit

Required Documentation

• RaffleLink Fundraising Agreement

• RaffleLink Draw Software Certification

• RaffleLink Ticket Sample

Application Process

• Lodgment via email or in person

• Processing Time: 28 Days

• *A bank guarantee may be requested for new applicants covering prizes & expenses

Application Fees

Interstate Sales

The regulations of other States/Territories apply when opening sales to interstate residents. Other State/Territory regulation summaries are available upon request and/or schedule a free phone consultation.

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

What is RaffleLink?

RaffleLink is Australia's leading digital raffle platform that helps non-profits, schools, and community organizations run successful online fundraising raffles.

How RaffleLink Works

1. Setup Your Raffle 🎫

• Get your unique raffle URL (e.g., rafflelink.com.au/myraffle)

• Add images and style your customized raffle page

• Set up prizes and ticket prices

2. Sell Tickets Online 💻

• Share your raffle link with supporters via your link, QR code, or our social media icons

• Automated ticket generation and delivery via email

• Secure payment processing via Stripe

• Real-time sales tracking

3. Manage Your Raffle 📊

• Track ticket sales in real-time

• Access detailed reporting

• Ensure compliance with regulations

• Communicate with ticket buyers

4. Complete the Draw 🎯

• Conduct digital prize draws with one click of a button

• Manage prize distribution

• Receive funds

• Download final reports

Key Benefits

• 🌐 Expand your reach by easily sharing our mobile-friendly raffle pages

• 💳 Accept credit card and cash payments securely and reliably

• 📊 Automate record-keeping and ticket issuance

• ✅ Guarantee compliance with state regulations

• 🔄 Combine online and paper tickets if you wish

• 📱Call our unlimited, quick phone support (incl. weekends)

• 💻Easy setup (no accounts needed)

Getting Started

Related Articles

Early Bird Prize Implementation Guide

Overview

Early bird prizes are a powerful strategy to drive initial ticket sales and create excitement for your raffle campaign. This guide will walk you through both the strategic planning and technical implementation of early bird prizes using our platform.

Strategic Planning

Selecting Your Early Bird Prize

Your early bird prize doesn't need to be large to be effective. The key is creating urgency and excitement. Consider these options:

• Partner with local businesses for donated prizes

• Create experience-based prizes (dinner for two, event tickets)

• Bundle smaller items into an attractive package

• Use merchandise or gift cards

The ideal early bird prize value is typically 10-20% of your main prize value.

Timing Your Early Bird Draw

Strategic timing maximizes the effectiveness of your early bird promotion:

• Set the draw date within the first 30-50% of your campaign

• Consider scheduling it 2-3 weeks into a 6-8 week campaign

• Align the draw with a community event or weekend for maximum exposure

• Allow enough time for proper promotion before the draw

Technical Implementation

Setting Up Your Early Bird Prize

1. Create your raffle campaign as normal

2. In your raffle description, include a prominent early bird section:

Conducting the Early Bird Draw

Option 1: Using Raffle Reports (More Automated)

1. Navigate to "Raffle Reports" in your dashboard

4. Document the draw results

Option 2: Manual Draw (Better for Events)

1. Switch your raffle to "Manual Draw" mode temporarily

2. Generate the "Manual Draw Report" up to your cut-off time

5. Document the draw results

6. Switch back to online mode after the draw

After the Draw

1. Record the winning ticket details

2. Contact the winner via phone/email

3. Announce the winner on your social media channels

4. Update your raffle page description to show the early bird prize has been won

5. Continue promoting your main raffle prizes

Coming Soon

We are developing new features to streamline the early bird process:

• Integrated early bird prize displays

• Automated early bird draw functionality

• Winner notification system

• Social media integration

These features will be automatically available in your dashboard once released.

Examples

Sample Social Media Announcement

Sample Winner Announcement

Need Help?

Contact our support team for assistance with:

• Setting up your early bird prize

• Conducting the draw

• Winner notification

• Technical questions

Email: support@rafflelink.com.au Phone: 0404 395 826

What is a 50/50 Raffle?

A 50/50 raffle splits ticket sales revenue:

• 50% goes to the winner as a cash prize

• 50% goes to your organization

• Prize is capped at a predetermined maximum value to avoid permits

  • Important: Cash prizes are PROHIBITED in Victoria and Tasmania (with RaffleLink)

Why Choose a 50/50 Raffle?

Fast Implementation

• No physical prizes to source

• Simple setup in RaffleLink

• Quick approval process (if staying under permit thresholds)

• Can launch within hours

Minimal Risk

• No upfront prize costs

• Prize automatically scales with sales

• No storage or delivery logistics

• Reduced administrative burden

Ideal for Organizations with:

• Strong social media following

• Active email database

• Engaged community

• Regular event attendance

How to Setup a 50/50 Cash Raffle

Prize Setup Instructions

Determine your maximum prize value based on state permit thresholds:

• NSW: $30,000

• QLD: $25,000 (keeping total proceeds under $50,000)

• SA: $5,000

• ACT: $2,500

• NT: $2,500 (keeping total proceeds under $5,000)

• WA: $100

• VIC: Prohibited

• TAS: Prohibited

Setting Prize Value

2. Enter maximum prize value in Total Prize Pool Value field

3. After registration, in your Admin Portal, for the Prize Description, clearly state:

   • "Winner receives 50% of total ticket sales up to [maximum value], at which point raffle will close"

   • If applicable: "Minimum guaranteed prize of [amount]"

   • Final prize will be the greater of:

     • 50% of total ticket sales

     • Minimum guaranteed amount

     • Cannot exceed maximum value

Example Prize Description:

Important: If you are approaching the maximum sales amount, contact raffle link to close the raffle accordingly before breaching the permitted amount

Ticket Structure

• Calculate total tickets needed:

  • Maximum prize × 2 = total potential proceeds

  • Example: $10,000 max prize needs $20,000 total sales

• Set ticket price:

  • Consider your target market

  • Common options:

    • $2, $5, $10 for broad appeal

    • $50, $100 for exclusive raffles

• Number of tickets = Total potential proceeds ÷ Ticket price

• Set in Admin Portal -> Edit Raffle -> Ticket Count

Prize Payment Process

RaffleLink's role:

• Disburses 100% of net proceeds to organization

• Transfers funds to your nominated bank account

Your Organization is responsible for:

• Calculating final prize amount

• Disbursing 50% to winner

• Maintaining prize payment records

Marketing Best Practices

Promotional Messaging

• Emphasize growing prize pool

• Highlight "the more tickets sold, the bigger the prize"

• Use urgency: "Buy now to increase the prize pool"

Regular Updates

• Post current prize value frequently

• Show progress toward maximum

• Create excitement as prize grows

Success Stories

Youth Off The Streets Example

• Structure:

  • Ticket price: $10

  • Duration: 1 month

  • Max prize: $5,000

• Marketing:

  • Weekly prize updates

  • Email campaigns

  • Social media engagement

• Results:

  • $9,020 total raised

  • $4,510 prize awarded

  • 902 tickets sold

Ricky Richards Example

• Structure:

  • 200 tickets @ $100

  • Guaranteed $10,000 prize

• Marketing:

  • Corporate networking

  • Limited ticket emphasis

  • Exclusivity appeal

• Results:

  • 10-week sellout

  • $20,000 raised

  • $10,000 awarded

Need help? Contact RaffleLink support for guidance on setup, compliance, and optimization.

South Australia Raffle Regulations

Permit Requirements

• Required for total prize pool value > $5,000 (RRP)

Key Rules

Eligible Conductors

• Any not-for-profit incorporated organisation

• Unincorporated organisations with:

  • ≥10 members

  • A management committee

  • A written constitution

• Management and organizers ineligible to purchase tickets

• Collection of ticket buyers' street address is required

Approved Purposes for Funds

Funds raised through any lottery can only be used for approved purposes including but not necessarily limited to:

• Promoting literature, science or the arts

• Religious, educational, charitable or benevolent purposes

• Medical treatment or supporting those with physical, mental or intellectual disabilities

• Community centre establishment, operation or improvement

• Local community or group interest promotion

• Sport, recreation or amusement

• Animal welfare

• Environmental, historical or cultural heritage conservation in South Australia

• Student or education staff interests

• Political purposes

• Business, trade or industry common interests

• Other purposes approved by the commissioner

Important Restrictions:

• Funds cannot benefit organization members or registered corporations that return profits to members

• If gross proceeds don't cover prize costs, the organization must:

  • Make up the difference

  • Notify Consumer and Business Services (CBS) in writing

Fundraising Requirements

• Maximum gross proceeds: 5x total prize pool value

  • Example: $5,000 prize pool → $25,000 maximum fundraising

✅ RaffleLink's system automatically limits ticket sales to ensure compliance with fundraising caps

Financial Requirements

Minor Lottery (Non-Permit)

• ≥20% of gross proceeds for approved organization purposes (excludes raffle expenses)

• All net proceeds must go to approved purposes

• Keep records for at least 3 months

Major Lottery (Permit)

• ≥35% of gross proceeds for approved organization purposes (excludes raffle expenses)

• All net proceeds must go to approved purposes

• Keep records for at least 1 year

✅ RaffleLink retains all financial and transactional records, accessible whenever required

Draw Process

• Equal chance of winning for each ticket

• Winner presence not required

• Prize pool < $30,000: Witnessed by non-associated person

• Prize pool > $30,000: Witnessed by Scrutineer

• Notify winners in writing within 7 days if prize not immediately delivered

✅ RaffleLink's Draw Algorithm ensures fair and compliant draws

How to Apply For A Permit

✅ RaffleLink guides you through each step, ensuring a smooth application process

1. Register your raffle with RaffleLink

2. Finalize raffle terms

   • Ticket count

   • Pricing

   • Prizes

   • Leave permit details as 'Pending'

3. Download required documentation (via the Resources TAB in your Admin Portal)

   • Sign Fundraising Agreement

   • Generate Ticket Sample

   Note: The ticket sample you download will contain the terms of your raffle on RaffleLink at the time of download. Ensure these terms are final before you submit it alongside your permit application.

4. Complete and submit application

   • Fill out the Application Form

   • Attach required documentation

5. Wait for processing

   • Processing time: 14 days

   • Application fee: $10.50

6. Activate your raffle

   • Enter received permit number via your Admin Portal

   • Activate raffle to start selling

Additional Resources

• For complete regulations view: SA Government

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

A VGCCC Declaration for Raffles - What You Need to Know

A declaration from the Victorian Gambling and Casino Control Commission (VGCCC) is a requirement for any organization that wishes to conduct or benefit from a raffle in Victoria, regardless of the raffle's size. This includes community organizations, charitable organizations, sporting clubs, and political parties.

Key Points:

• The declaration is FREE

• Valid for 10 years from approval date

• Your organization will be listed on the VGCCC's public register of declared organizations

• The beneficiary organization must be declared

• Required for ALL raffles, no matter how small

Processing Time: While the official processing time is up to 28 days, the VGCCC is typically very responsive. If you need your declaration processed quickly, you can contact them directly to discuss expedited processing.

Contact the VGCCC:

• Phone: 1300 599 759

• They are generally very helpful and can assist with questions about declarations and expedited processing.

Important Note: Once declared, you may still need additional permits if your total prize pool value is greater than $20,000. The declaration is just the first step in ensuring your organization can legally conduct raffles in Victoria.

Your organization must be:

• Not-for-profit

• Conducted in good faith

• Either a community, charitable, sporting, recreational organization, or political party

Permit Requirements

Standard Lottery Permit Required For:

• Prize pools > $200

• Lotteries conducted for more than one day

Permit Exemptions

Small-scale, Confined Raffles:

• Tickets sold within a confined group (e.g., workplace, club)

• Same ticket price for all

• Conducted within 8 days

• Each prize ≤ $1000

Same-day, Small-scale Raffles:

• Conducted and drawn on the same day and premises

• Total prizes ≤ $2000

• Same ticket price for all

Key Rules

Raffle Organization

• Individuals/Businesses need a 'Letter of Authority' from the benefiting non-profit

• Maximum duration: 3 months (extensions possible with 7-day notice)

• All ticket prices must be the same; no discounted bundles

• Management and organizers ineligible to purchase tickets

• Submit financial return via online portal within 14 days post-raffle

• Collection of ticket buyers' street address is required

Prize Rules

• Liquor prizes: retail value < $1,000

• Vehicle prizes: new cars only (exceptions for vintage vehicles with valuation)

• Prizes > $30,000: bank guarantee or security deposit required

  • Possible exemption with existing guarantee or surety

• Delivery to winners within 30 days

Draw Process

• First ticket wins highest value prize, descending order for subsequent draws

• Reverse draws prohibited

• Manual draws: conducted by independent person in public venue

• Winner presence is not required for claiming prizes

• Note: RaffleLink Draw Algorithm software is approved in WA

How to Apply For A Permit

1. Read the Standard Lottery Policy

2. Create account in DLGSC Portal (see Portal Set Up Guide)

3. Processing time: 14 days minimum

Interstate Sales

Regulations of other States/Territories apply for interstate ticket sales. Contact us for summaries or schedule a free consultation.

Additional Resources

For further rules view: Raffles WA

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

Important: This article is for NT-based organizations conducting raffles in NT

For external organizations, please see Northern Territory Foreign Lottery Regulations

🎫 Permit Requirements

Based on Total Estimated NT Proceeds:

See below for permit application guides

Rules for All Raffles (Including Non-Permit Raffles)

Organization Requirements

Must be an 'Approved Association' listed with NT Licensing:

• Incorporation not required, but must have:

  • A proper constitution

  • Identified office holders

  • Nominated person responsible for conducting lotteries

• Board members, executives, organizers, and their immediate families cannot participate

• No payments or benefits to individuals/organizations for organizing/conducting the raffle

Financial Requirements

• Maximum gross proceeds: 3x total prize pool value

✅ RaffleLink's system automatically limits ticket numbers to ensure compliance

• Keep all tickets (sold and unsold) for 12 months

✅ RaffleLink retains all digital ticket records, easily accessible when required

Prize Rules

• Liquor cannot be a principal prize

• Prohibited prizes: firearms, weapons, ammunition, explosives, tobacco products

• All prizes must be given as offered

Raffle Operation

• Maximum duration: 3 months

Draw Process

• Reverse draws permitted (1st winner gets lowest value prize, etc.)

Advertising

• All promotional material must clearly state rules, conditions, prizes, and draw details

• Use "Conditions Apply" for prizes with restrictions (e.g., travel prizes)

✅ RaffleLink's raffle page automatically generates all required rules and statements and allows users to include additional T&Cs

Additional Rules for Permitted Raffles (Minor and Major Lotteries)

Permit Display

• Show permit number on all publicity materials

• ✅ RaffleLink automatically includes permit numbers in generated materials

Winner Publication

• Publish major prize winners' names (prizes ≥ $1,000) in local newspaper within 14 days of draw

Prize Holding

• Prizes unclaimed for more than 3 months after the date of draw must be given to the NT Director of Gaming Control

How to Apply For An NT Permit

1. Become an Approved Association

• Apply here

• Steps to become an approved association

2. Prepare Documentation

• NT Lottery Permit Application Form

• Ticket specimen (✅ Generate from RaffleLink via Admin Portal after registration)

3. Submit Application Timing

• No earlier than 3 months before lottery start

• No later than 14 days before lottery start

4. Processing

• Processing time: Approximately 10 days

5. Activate Your Raffle

• Enter received permit number in RaffleLink

• Activate raffle

Interstate Sales

The regulations of other States/Territories apply when opening sales to interstate residents. Other State/Territory regulation summaries are available upon request and/or schedule a free phone consultation.

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

Eligibility and permit requirements

Queensland regulations allow raffles to be conducted on behalf of individuals who are disadvantaged or affected by a disaster. These raffles require a Special Category 3 permit.

Permit applications must be submitted to the Queensland Office of Liquor and Gaming Regulation (OLGR) at least 28 days before the intended start date.

Duration

The maximum length for a Special Category 3 raffle is 4 months.

Financial rules

• Total gross proceeds from ticket sales cannot be more than 5x your total prize pool value

  • Example: If prizes value is $5,000, you cannot raise more than $25,000

  • Example: With 10,000 tickets at $3 each ($30,000 potential), you would need to reduce to 8,333 tickets to stay compliant

• Records of the raffle, including financial records, must be kept for a minimum of five years.

• A financial return must be submitted within two months of the raffle draw.

Prize rules

• Prize rules including prohibited prizes and certain items that require valuations follow standard Queensland regulations. See here for details: Prize Rules

• Prizes over $5000 in value must be insured until delivered to the winner

• Prizes must be delivered within 1 month of the raffle draw

Important:

Raffles of this type are only allowed to be conducted in Queensland - other state regulations do not permit raffles that benefit individuals under any circumstances.

Resources

The Special Category 3 game permit application form can be found here: Special Category 3 Permit Application (Form 2C)

Other resources relevant to Special Category 3 gaming licences can be found here: Special Category 3 gaming - Australian Business Licence and Information Service

A general guide to Category 3 games in Queensland can be found here: Category 3 Games (see pages 7-11 for Special Category 3 information)

Victorian Raffle Regulations

Declaration Requirement

• All benefiting non-profit organizations must be "Declared" by the VGCCC (VGCCC Declared List)

• Complete the FREE Declaration Application

• Valid for 10 years

• Processing time: Up to 28 days

Permit Requirements

• Required for total prize pool value > $20,000

Key Rules

Organization:

• Only for charities or non-profit organizations

• Individuals/Businesses need a 'Letter of Authority' from the benefiting non-profit

• Third-party conductors must be licensed Commercial Raffle Organizers

✅ RaffleLink is a VGCCC-licensed commercial raffle organizer

Fundraising Target Limits

• Maximum: 6x total prize pool value or permit-authorized amount

✅ RaffleLink's system automatically limits ticket sales to ensure compliance with fundraising caps

Duration Limits

• Prize pool ≤ $500: 1 day or 8-hour period (draw same day)

• Prize pool ≤ $20,000: Up to 3 months

• Prize pool > $20,000: Up to 12 months

✅ Easily notify ticket holders of raffle extensions through RaffleLink's system

Record Keeping

• Retain all records for 3 years

• Collection of ticket buyers' street address is NOT required, UNLESS the raffle is operating with a VIC permit

  • Remove address collection from your payment form here

✅ All raffle records and information are securely stored and readily accessible in RaffleLink's system

Prize Rules

• No cash prizes or prepaid debit cards

  • Specific store gift cards allowed

• Vehicle prizes: Include all on-road costs

• Retain prizes for at least 3 months (special rules for perishables)

  • Unclaimed prizes after 12 months: Sell and transfer proceeds to organization's account

Draw Process

• First ticket drawn wins highest value prize

• Large raffles (prize > $100K): May require independent auditor for draw

How to Apply For A Permit

Required Documentation

• Complete VGCCC Permit Application Form

• VGCCC Declaration approval

• Fundraising Agreement (available upon registering with RaffleLink)

Application Details

• Processing Time: 21 days

• Application Fee: $28.40

Additional Resources

• For more regulations view: VGCCC FAQs

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

Downloading and Using RaffleLink Paper Tickets

RaffleLink provides pre-filled paper tickets for hybrid raffles, making it easy to manage both online and paper ticket sales. This guide explains how to download and use these tickets.

Before Downloading Your Tickets

Important: Before generating your paper tickets, make sure all your raffle details are finalized in the Edit Raffle tab:

• Prize details and values

• Terms and conditions

• Ticket pricing

• Draw dates

• Organization details

• Any other raffle information

This is crucial because all this information will be printed on your paper tickets. Any changes made after printing tickets would require reprinting all tickets.

Where to Find Your Paper Tickets

1. Log into your RaffleLink admin dashboard

2. Click on the "Resources" tab

3. Look for the "Paper Tickets" section

4. Click the "Generate Paper Tickets" button

Ticket Format Options

RaffleLink offers two format options for your paper tickets:

Standard Size (210mm x 74mm)

• Traditional raffle ticket dimensions

• Perfect for most events

• Fits standard ticket books

• More tickets per page

Large Size (210mm x 99mm)

• Larger format for better visibility

• Ideal for displaying more prize details

• Easier to read for volunteers

• Recommended for raffles with multiple prizes

What's Included on the Tickets

Each pre-filled ticket includes:

• Your organization name

• Raffle purpose

• Prize details

• Correct ticket numbering

• Terms and conditions

• Required legal information

• Tear-off section for buyer's receipt

Ticket Numbering

Your paper tickets will be automatically numbered after your online ticket range. For example:

• If you have 2500 online tickets starting at #1

• Your paper tickets will start at #2501

• This makes tracking and auditing easier

Printing Instructions

1. Test Print First

   • Always print a test page before bulk printing

   • Check alignment and formatting

   • Verify all text is readable

   • Ensure perforations align correctly

2. Paper Choice

   • Can be printed on regular paper or card stock

   • Standard printer paper (80gsm) works fine

   • Heavier paper (120-160gsm) provides better durability

   • White paper recommended for best readability

3. Printer Settings

   • Use "Actual Size" setting (not "Fit to Page")

   • Print in "Portrait" orientation

   • Set to highest quality for clearest text

   • Double-check margins are correct

Professional Printing Option

Need professionally printed tickets? Contact us through the Resources tab for:

• High-quality materials

• Professional finish

• Proper perforations

• Bulk printing and delivery

Important Reminders

• Always retain the main ticket stub for the draw

• Record buyer information carefully

• Keep track of which ticket numbers have been sold

• Ensure all sold ticket information is entered into RaffleLink if doing a digital draw

Overview

At Rafflelink, we use a unique registration system where each raffle requires a separate registration. This means there are no permanent user accounts to manage - you'll receive new access details for each raffle you create.

How It Works

New Registrations

• Each raffle requires a new, individual registration

• You'll receive fresh login credentials for each raffle you create

• No need to remember or store permanent account details

• Use your email address to:

  • View your past raffles

  • Create new raffles based on previous ones

  • Access your raffle history

Editable Fields

After registration, you can modify most raffle details with these exceptions:

• Organization details (fixed)

• Contact details (fixed)

All other fields remain fully editable after initial registration.

Benefits

• Simplified access management

• No need to remember login credentials

• Easy duplication of previous raffle settings

• Flexible editing options for most raffle parameters

Permit Requirements

• Organizations that do not operate within NT MUST apply for a 'Foreign Lottery Permit' to sell tickets to NT residents for a raffle of any size

• Must hold a valid permit in any other State/Territory to be eligible

Key Rules

General Requirements

• Must comply with regulations of the primary licensing jurisdiction

• Any complaints, disputes, or compliance matters will be handled by the primary licensing jurisdiction

Permit Conditions

All Foreign Lottery Permits must comply with these conditions:

• No ticket sales to persons under 18 years of age

• Major prize must not comprise of liquor

• Monthly report required on tickets sold in the Territory (using approved form)

• Additional conditions may be specified by the Director

How to Apply For a Foreign Lottery Permit

Application Process

1. Request Checklist & Application Form from: ditt.licensingnt@nt.gov.au

2. Submit required documentation (valid raffle permit from another state/territory)

3. Submit application within required timeframe

4. Wait for processing

5. Comply with any additional conditions specified

Required Documentation

• Copy of valid permit held in another State/Territory

Submission Timeframe

Must submit application:

• No earlier than three months before lottery start

• No later than 14 days before lottery start date

Processing Time

• 10 days

Application Fee

• FREE

Additional Information

Interstate Sales

The regulations of other States/Territories apply when opening sales to interstate residents. Other State/Territory regulation summaries are available upon request and/or schedule a free phone consultation.

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

Q: Are you a member of the non-profit organization receiving the raffle proceeds?

Overview

This question determines whether the raffle is being officially conducted by the non-profit organization as an organizational initiative or by an external party on behalf of the non-profit.

Key Distinction

Only non-profits can benefit from raffles in Australia (with a few exceptions) so a non-profit will always be the beneficiary. The critical factor is WHO is conducting the raffle.

Answer "Yes" if:

• You are running the raffle as an official activity of the organization

• The organization itself is sourcing the prizes

• The organization is promoting the raffle through their official channels

• The proceeds are going directly to the organization's accounts

• You are acting in your official capacity within the organization

Answer "No" if:

• You personally organized the raffle, even if you're a member/volunteer

• You sourced the prizes yourself

• You're raising the money on behalf of the organization and donating it to the organization

• You're using your personal networks primarily (not the organization's channels)

• The organization is simply aware of and approving your fundraising effort

Examples

"Yes" Examples:

• A P&C Association running a school raffle where the P&C sourced prizes and is managing the raffle

• A football club conducting its annual fundraising raffle through official club channels

• A political party running a raffle where the party organization manages everything

• Red Cross conducting a raffle where they source prizes and promote through their channels

• A school running a raffle where the school administration organizes and manages it

"No" Examples:

• A Red Cross volunteer personally organizing a raffle and donating proceeds

• A political party supporter independently organizing a fundraising raffle

Important Notes

• Being a member/volunteer is not enough - the organization must be actively running the raffle

• Even if you have official status with an organization, if you're organizing the raffle independently, select "No"

• The organization should be directly involved in all aspects: prizes, promotion, and proceeds

• If unsure, ask: "Is this an official organizational activity or my personal initiative?"

Permit Requirements

• Required for total prize pool value > $2,500 (RRP)

Key Rules

Organization Requirements

• Individuals and Businesses require a 'Letter of Authority' from the benefiting non-profit organization

• Management, organizers, and those involved in conducting/drawing the raffle are ineligible to purchase tickets

• Collection of ticket buyers' street address is required

Financial Requirements

For prize pools:

• UNDER $10,000: Maximum gross proceeds = 5x total prize pool value

• OVER $10,000: Maximum gross proceeds = 10x total prize pool value

✅ RaffleLink estimates expected gross proceeds during registration and before activation to ensure compliance

Record Keeping

• All lottery records and financial statements must be kept for minimum 12 months after draw

• Financial statements must detail all income and expenditure

✅ RaffleLink retains all raffle ticket financials and transactional records, accessible when required

Prize Rules

• Winners cannot be charged administrative or delivery fees

• All prizes must be awarded as advertised

Draw Rules

• Maximum raffle duration: 12 months

• Major prize must be drawn first

• Unclaimed prizes:

  • Reasonable waiting period based on prize nature

  • Must conduct redraw if unclaimed

  • Redraw method, date, time, and place must be stated in terms and conditions

How to Apply For An ACT Permit

Required Documentation

2. Provide Ticket Specimen

   • Make sure you state the terms of your redraw in your Additional Terms & Conditions (Edit Raffle -> Raffle Details):

     • e.g. [If a winner does not claim the prize within 3 months of the draw date, a redraw will be conducted on DATE at TIME at LOCATION]

Process Steps

4. Wait for processing

6. Activate raffle

Processing Time

• 7 business days

Application Fees (as of 06/08/2024)

Interstate Sales

The regulations of other States/Territories apply when opening sales to interstate residents. Other State/Territory regulation summaries are available upon request and/or schedule a free phone consultation.

Additional Resources

Contact Information

• Email: support@rafflelink.com.au

• Phone: 0404 395 826

Please contact us if you have more questions!

Overview

At RaffleLink, each raffle requires a new registration. There are no accounts to manage to keep things simple. For repeat customers, we offer a convenient replication feature to streamline setting up similar raffles.

✨ Raffle Replication Feature

• Copy details from previous raffles

• Ideal for recurring or similar events

• Maintains organization and contact information

• Fully editable after replication

🚀 How to Replicate

Step 1: Access

• Visit rafflelink.com.au/getstarted

• Select "Returning User"

Step 2: Verify

• Enter email from previous raffle

• Verify through email code

Step 3: Select & Customize

• View list of previous raffles

• Choose raffle to replicate

• Enter new raffle name/URL suffix

📋 What Gets Replicated

• Organization details

• Contact information

• Raffle structure

• Images and logos

• Pricing structure

• Terms and conditions

• Prize information

⚙️ Post-Replication Steps

1. Review all raffle details

2. Update dates (auto-set to 30-day period)

3. Verify images and logos

4. Confirm pricing structure

5. Check terms and conditions

6. Validate prize information

7. Complete activation checklist

8. Choose activation fee option

9. Activate and share

🔑 Important Notes

• Each raffle gets unique login credentials

• New admin URL provided

• All details remain editable

• Support team available for assistance

Need help? Contact RaffleLink Support for assistance with replication or modifications.

Q: Who should I put for the organization's contacts?

Overview

Two contacts are required for your raffle registration:

1. Organization Member

2. Committee Member (preferred)

Both contacts will receive all important raffle communications, including:

• Login details

• Instructions on how to conduct the draw

• Raffle closure notifications

• Draw results

• Proceeds information

• Tax invoices

Organization Member Contact

Role and Responsibilities

This should be the main person responsible for:

• Setting up the raffle

• Day-to-day management of the raffle

• Handling raffle logistics

• Primary point of contact for raffle operations

Who Should Be Listed

• The person most involved in running the raffle

• Someone who will be actively managing the raffle process

• A person who can be readily contacted throughout the raffle period

• Individual with direct operational involvement

Committee Member Contact

Role and Responsibilities

This should be someone in a position of authority who:

• Has oversight of the raffle

• Can ensure compliance with regulations

• Has authority within the organization

• Can verify the raffle's legitimacy

Who Should Be Listed

• A committee or board member

• Someone in a leadership position

• Person with official authority in the organization

• Individual who can take responsibility for the raffle at an organizational level

Important Notes

• Both contacts must have different email addresses

• Both will receive ALL raffle-related communications

• If either contact changes, please request for us to update your raffle's contacts

• Choose contacts who will be available for the duration of the raffle

Example Contact Pairs

• School Raffle:

  • Organization Member: Raffle Coordinator

  • Committee Member: P&C President or School Principal

• Sports Club:

  • Organization Member: Fundraising Manager

  • Committee Member: Club President or Committee Member

• Charity:

  • Organization Member: Events Coordinator

  • Committee Member: Board Member or Director

• Community Organization:

  • Organization Member: Volunteer Coordinator

  • Committee Member: Committee President or Treasurer

The Three Required Dates

1. Start Date

• When your raffle page goes live for ticket purchases

• Even if you activate your raffle earlier, it won't be visible to the public until this date

• Choose a start date that gives you enough time to promote your raffle

2. Close Date

• When ticket sales will end

• You have two options on this date:

  • Manually close the raffle through the admin portal at any time

  • Let it automatically close shortly after midnight

• The close button will appear in your admin portal on this date

3. Draw Date

• When you can conduct your raffle draw

• The draw button will be enabled in the Draw Panel in your admin portal once:

  • The raffle is closed

  • It is your selected draw date

• You can draw the raffle at any time on this date

Recommended Approach for Events

If you're running a raffle at an event (like a fete or fundraiser):

• Set the close date and draw date to your event day

• Log in to the admin portal during the event

• Close the raffle when you want to stop selling tickets

• Draw the winners when you're ready to announce them

Important Tips

• We recommend setting your close and draw dates to the same day to maximize sales

• Once closed, a raffle cannot be reopened unless manually done by RaffleLink Support

• You can set up and activate your raffle before the start date and it won't go live to the public before your start date

Overview

Your nominated raffle name creates your unique raffle webpage URL in this format:

rafflelink.com.au/your-chosen-name

This URL is how supporters will find and access your raffle, so it needs to be memorable and relevant.

It can be changed after registration, but should not be changed once activated to avoid confusing your followers

Technical Requirements

• Maximum 20 characters

• All lowercase letters

• No spaces allowed

• Must be unique (cannot use a name that's been used before)

• Alphanumeric characters only (letters and numbers)

• Hyphens (-) allowed

Best Practices

DO:

• Keep it short and memorable

• Make it relevant to your cause

• Include the year if it's an annual event

• Use clear abbreviations if needed

• Test that it's easy to type and share

DON'T:

• Use spaces (use hyphens instead)

• Use special characters (@#$%&*)

• Use uppercase letters

• Make it too long or complicated

• Use generic terms that could be common

Examples

Good Examples:

• School Raffle:

  • stmarys2024

  • sps-carnival

  • year6-grad

• Sports Club:

  • tigers-2024

  • netball-spring

  • juniors-fund

• Community Events:

  • rotary-may24

  • lions-spring

  • artsfest24

• Charity Events:

  • cancer-run24

  • heartappeal

  • savekoalas

Poor Examples:

• ❌ School Raffle 2024 (contains spaces)

• ❌ St.Mary's (contains special characters)

• ❌ SPORTSFUNDRAISER (uppercase letters)

• ❌ ThisIsWayTooLongToBeAGoodURL (too long)

• ❌ raffle (too generic)

Tips for Choosing Your Name

1. Consider Your Audience

   • Will they remember it?

   • Can they type it easily?

   • Is it easy to share verbally?

2. Think About Promotion

   • Will it fit on printed materials?

   • Is it easy to include in social media?

   • Can it be clearly announced at events?

3. Future-Proof Your Name

   • Add the year for annual events

   • Consider if you'll run multiple raffles

   • Make it specific to this campaign

Common Naming Patterns

• [organization]-[year]

• [event]-[season]

• [cause]-[date]

• [school]-[event]

• [team]-[purpose]

Important Notes

• Once set, the URL cannot be changed

• Test your URL name for typos before submitting

• Check that it reads clearly when all run together

• Consider how it looks on promotional materials

• Make sure all stakeholders agree on the name

Checklist Before Submitting

• 20 characters or less

• All lowercase

• No spaces

• Relevant to your cause

• Easy to remember

• Easy to type

• Makes sense when spoken aloud

• Suitable for all promotional materials

Quick Start

• Use the "RaffleLink Recommends" button to automatically set tickets to 5x your prize pool value

• Our system will help you adjust quantities if needed through your admin portal

How Many Tickets Should You Issue?

The simple answer: Issue as many tickets as your state's fundraising caps allow, unless you specifically want to limit tickets for exclusivity. This approach lets you maximize your fundraising potential while staying compliant with regulations

What Are Fundraising Caps?

Fundraising caps are state-imposed limits on how much money you can raise from a raffle compared to your prize pool value. They exist to:

• Ensure fair fundraising practices

• Maintain reasonable odds for participants

• Protect consumer interests

• Regulate charitable gaming

For example, if your state has a 5x fundraising cap and your prize pool is worth $10,000, you cannot raise more than $50,000 from ticket sales.

State-by-State Fundraising Caps

States with Specific Caps:

• Victoria

  • Under $20,000 prize pool: Can raise up to 6x prize value

  • Over $20,000 prize pool: No cap

• Queensland

  • Can raise up to 5x prize value

  • Need permit if raising over $50,000

• South Australia

  • Can raise up to 5x prize value

• ACT

  • Under $10,000 prize pool: Can raise up to 5x prize value

  • Over $10,000 prize pool: Can raise up to 10x prize value

• Northern Territory

  • Can raise up to 3x prize value

  • Need permit if raising over $5,000

States with No Caps:

• New South Wales

• Western Australia

• Tasmania

Exceptions: When to Issue Fewer Tickets

There are times when you might choose to issue fewer tickets than your state allows:

1. Creating Exclusivity

   • High-value prizes

   • Premium market targeting

   • Better odds of winning

2. Limited Edition Raffles

   • Special events

   • Luxury items

   • VIP experiences

Examples

Standard Raffle Setup

Prize Pool: $10,000 State Cap: 5x Maximum Possible Revenue: $50,000 Recommended Approach: Issue enough tickets to reach cap

Limited Ticket Strategy

Prize Pool: $50,000 Strategy: Exclusive limited release Tickets: 1,000 only Ticket Price: Higher price point Selling Point: Better odds of winning

Recommendation

Unless you have a specific reason to limit tickets, we recommend:

1. Use maximum tickets allowed by your state

2. Start with our recommended 5x multiple

3. Let our system help adjust if needed

4. Monitor and adjust through admin portal

Short answer -> No

RaffleLink operates on a simple, transparent pricing model with a single, all-inclusive fee of 5.5% (including GST) on credit card sales.

✨ What's Included

The 5.5% fee covers:

• Platform usage

• Payment processing

• Credit card fees

• All transaction costs

• GST

📊 Industry Comparison

Many other platforms use a complex fee structure:

• Base platform fee (typically 4.4%)

• Additional payment processing fee (around 1.7%)

• Per-transaction fees (often 30¢ per transaction)

• Invoiced at the end

🌟 RaffleLink Advantage

• Single consolidated fee of 5.5%

• No hidden charges

• No additional costs

• FREE processing for cash sales

• Deducted automatically at the end

💡 Example

For a $100 ticket sale:

• Total service fee: $5.50

• No other charges apply

Overview

You can enhance your payment form by adding custom questions that ticket buyers must answer during purchase. These custom fields help you gather important information and organize your sales data.

Types of Custom Fields

1. Free Text Response Field

• Allows buyers to enter any text response

• Best for open-ended questions

• One question with one text box for response

• Example Uses:

  • "Please enter your child's classroom number"

  • "How did you hear about our raffle?"

  • "Enter the player's name you're supporting"

  • "What is your student's grade?"

2. Multi-Choice Question (Dropdown Menu)

• Presents buyers with specific options to choose from

• Creates categorized sales reports based on responses

• Helps track and analyze ticket sales by category

• Example Uses:

  • Select a sports team:

    • Under 12s

    • Under 14s

    • Senior Team

  • Choose a classroom:

    • Room 1A

    • Room 1B

    • Room 2A

  • Select how you heard about us:

    • Social Media

    • Email

    • Friend

    • School Newsletter

How to Add Response Options

✅ CORRECT WAY:

1. Write your question in the "Multi-Choice Question" field

2. Click "Add Option" button for each new choice

3. Type one response option in each new field that appears

4. Continue adding options using the "Add Option" button

❌ COMMON MISTAKE:

• Don't type all options in a single field

• Don't separate options with commas or semicolons

• Don't try to write multiple options in one response field

Tips for Response Options

• Don't ask for personal information they have already inputted as you will already have access to it (e.g. name, email, phone #)

• Consider listing options alphabetically if order doesn't matter

  • NOTE: the options will be presented in the order you fill them out and it cannot be easily changed

• Keep option text clear and concise

• Include an "Other" option if appropriate

• Limit the number of options to prevent overwhelming buyers

Benefits of Multi-Choice Questions

• Automatically categorizes sales in reports

• Creates easy-to-read sales breakdowns

• Helps track promotional effectiveness

• Simplifies data analysis

• Makes it easier to identify top-performing categories

Important Notes

• All custom fields are mandatory for ticket buyers

• Multi-choice questions make data analysis easier than free text

• You can edit options after setting them up, but you cannot easily change the order in which they are presented on your payment form, so it's best to plan them carefully first

Recommended Questions by Organization Type

Schools

• "Which classroom is your child in?"

• "Which grade level are you supporting?"

• "Which school event did you hear about this from?"

Sports Clubs

• "Which team are you supporting?"

• "Which age group are you associated with?"

• "Which club facility would you like to support?"

Community Organizations

• "Which program are you supporting?"

• "Which branch are you associated with?"

• "Which event did you hear about this from?"

What Is Fee Assistance?

• RaffleLink's 5.5% platform fee is normally charged to raffle organizers, not ticket buyers

• This option allows ticket buyers to voluntarily help cover this fee if they'd like to

• 100% of all fee assistance contributions go directly to your organization

• Completely voluntary for ticket buyers

• Easy way to increase your fundraising proceeds

How It Works

For Organizations

• Simply check the "Offer Fee Assistance" box during raffle setup

• Adds an optional contribution step during checkout

• No risk - if buyers decline, you pay the standard fee as usual

For Ticket Buyers

They see four options at checkout:

1. "No Thanks" - Buyer pays ticket price only

2. "Half" - Buyer covers half the service fee

3. "All" - Buyer covers full service fee

4. "Extra" - Buyer contributes double the service fee

Real Numbers Example

On a $20 ticket purchase: Standard fee = $1.10 (5.5% charged to organizer) Buyer contribution options: - No Thanks: $0 - Half: $0.55 - All: $1.10 - Extra: $2.20

Why Enable This Option?

• 1/3 to 1/2 of buyers typically choose to contribute

• All contributions go directly to your organization

• Reduces your platform costs

• Many supporters appreciate the option to help more

• No downside - buyers can always choose "No Thanks"

Important Notes

• Completely optional for both organizer and buyer

• Transparent process showing exact contribution amounts

• No pressure on buyers - clear "No Thanks" option

• Simple way to increase net proceeds

• Popular with supporters who want to maximize their help

💫 Quick Access

Download our Ticket Package Recommendations Calculator

⚖️ Important Notes

System Capabilities

• RaffleLink allows buyers to select up to 5 of each ticket package

• Example: With a "3 for $10" package selected, buyers can purchase up to 15 tickets (5 x 3)

• Recommendation: Offer multiple package options to facilitate larger purchases

🚫 Western Australia Restrictions

• Discounted ticket packages are NOT permitted in WA

• Packages must be priced as multiples of the single ticket price

• Example: If single ticket is $5

  • 1 for $5

  • 2 for $10

  • 3 for $15

  • etc.

🎯 Special Considerations

• Limited ticket raffles may use higher pricing

• Unique or niche prizes can command higher prices

• Consider your target audience when selecting tier

• Premium tiers suitable for luxury items/experiences