Fund Processing

• Proceeds are processed within two business days after raffle draw

  • Often processed sooner

• Important: For manual draws

  • Must enter winning ticket numbers

  • Funds will not be disbursed until this is completed

Payment Process

1. Net proceeds transferred to your nominated bank account

2. Email confirmation of payment sent

3. Final tax invoice sent via email and downloadable via Admin Portal

Documentation Access

• Following documents available in admin panel for 90 days:

  • Draw results

  • Sales reports

  • Weekly installment invoices

• After 90 days:

  • Documentation is archived

  • Must contact RaffleLink directly to request archived data

Raffle Status Requirements

For Online Draws

• Must complete system draw

• Raffle status automatically changes to "Drawn"

For Manual Draws

• Enter winning ticket numbers in Draw Panel

• Required to change raffle status to "Drawn"

• Necessary for fund processing

Fund Processing Timeline

Standard Processing

• Within two business days of drawn status

• Remittance includes:

  • Net proceeds = gross ticket proceeds

    • Less service fees

    • Less activation fees

    • Plus 100% of service fee assistance donations

VIC and WA Raffles

• Final payment is balance after weekly installments already remitted

• Weekly payments previously disbursed as required by regulations

Documentation Access

Available Documents

• System Generated Raffle Invoice (Account tab)

• Sales Reports (Raffle Reports tab)

• Weekly Card Sales Summary Report (Account tab - if applicable)

• Draw Results email (for system-conducted draws)

Important Notes

• Documents accessible for 90 days

• After 90 days:

  • Data archived

  • Becomes inaccessible through portal

  • Must contact RaffleLink for access

Financial Considerations

Cash Sales

• Deposit directly into benefiting organization's account

• Not processed through RaffleLink

Permit Requirements

• Check if financial return needed for government

• Submit promptly to avoid delays

• May affect future permit issuance

Marketing Information

• Sales Report includes consent column

• Shows which buyers agreed to future contact

• Use for compliant future marketing

Support

• Contact available for proceeds questions

• Reference guides available:

  • How to read tax invoice

  • Understanding sales reports

• Support team ready to assist

Important: Archive deadline at 90 days - ensure all necessary documents are downloaded before archival

Short Answer

Yes, but we highly recommend using the organization's bank account for direct payment.

Recommended Approach

Direct to Organization

• Funds go straight to the non-profit organization

• Maximum transparency

• Clear audit trail

• Immediate benefit to the organization

• Simplifies accounting and reporting

Alternative Option

Personal/Business Account

If you choose to use your personal or business account:

• You become responsible for:

  • Transferring funds to the organization

  • Proper disbursement of proceeds

  • Maintaining records

  • Tax implications

  • Demonstrating transparency

• Must ensure timely transfer to organization

• Should keep clear records of transfers

Overview

Yes, you can issue an invoice for raffle proceeds instead of receiving direct bank transfer.

How to Set Up

Enter the following codes for your bank details in Step 9 of the registration form or in your Admin Portal -> Edit Raffle -> Payments:

• Organization Bank Name: "To Be Invoiced"

• BSB: 111111

• Account Number: 111111111

What Happens Next

• At the conclusion of your raffle, a breakdown of the proceeds and our fees will be available for download in the Admin Portal

• You can use this breakdown to issue and produce your invoice

• Send the invoice to support@rafflelink.com.au and payment will be processed per your invoice

• Standard payment terms will apply

Overview

Yes, you can pay RaffleLink's service fee separately instead of having it deducted from raffle proceeds.

• Common for businesses running charity raffles

• Ensures 100% of proceeds go to the charity

• Service fee paid separately by organizing business or individual

How to Set Up

Step 1: Enter Placeholder Codes

Input these temporary codes in banking details:

• Organization Bank Name: "To Be Invoiced"

• BSB: 111111

• Account Number: 111111111

Step 2: Contact Support

• Email support@rafflelink.com.au

• Specify you want to pay service fees separately

• Provide your billing details

Benefits

• Full proceeds go to charity

• Clean separation of costs

• Easier for tax purposes

• Maximizes charitable donation

• Business can claim fee as expense

Common Use Case

Example: - Business runs raffle for local charity - $10,000 raised in ticket sales - 5.5% service fee ($550) - Business pays fee separately - Charity receives full $10,000

Important Notes

• RaffleLink will issue separate invoice for service fee

• Gross proceeds sent directly to organization

• Standard payment terms apply

Overview

Yes, RaffleLink can send proceeds to international bank accounts.

Two-Step Process

Step 1: Enter Placeholder Details

Enter these temporary codes in your banking details:

• Organization Bank Name: "To Be Invoiced"

• BSB: 111111

• Account Number: 111111111

Step 2: Contact Support

• Email support@rafflelink.com.au

• Subject: International Bank Transfer Setup

• Include:

  • Your raffle details

  • International bank information

  • Preferred currency

State Requirements

• Mandatory for permitted raffles in:

  • Victoria (VIC)

  • Western Australia (WA)

• Required by state gaming regulations

Payment Schedule

• Week defined: Saturday to Friday inclusive

• Disbursement: Following Monday

• Tracks credit card sales only

Tracking Payments

• Access via Account Tab

• Features:

  • Weekly installment records

  • Individual invoices

  • Payment status checkboxes

Activation Fee Handling

• If "Pay Later" selected:

  • Deducted from first installment

  • Rolls over to next week if insufficient funds

Opting Out for One Lump Sum Payment at the End

Two methods:

1. Edit Raffle Tab -> Payment Details

2. Contact RaffleLink support

Understanding Key Lines

Total Raffle Revenue: $4,695.13

• This is the complete gross amount including:

  • Credit card sales through RaffleLink

  • Cash sales collected by your organization

  • Service fee contributions from buyers

Total Credit/Debit Card Sales: $4,430.00

• Represents all credit card transactions processed through RaffleLink

• These funds are held by RaffleLink until disbursement

Total Service Fee (including GST): -$243.65

• Calculated as 5.5% of total credit card sales

• In this example: $4,430.00 × 5.5% = $243.65

• Deducted from credit card sales

Raffle Service Fee Assistance: $190.13

• Donations received from buyers to help cover service fees

• Added back to your total

Total Amount Paid: $4,376.48

• Final amount transferred to your bank account

Reconciliation Formula

To reconcile Total Raffle Revenue ($4,695.13):

1. Start with Total Amount Paid: $4,376.48

2. Add back Service Fee: +$243.65

3. Add any Activation Fees: +$0.00

4. Add Cash Sales collected separately: +$75.00 (calculated as difference)

$4,376.48 + $243.65 + $0.00 + $75.00 = $4,695.13 (Total Raffle Revenue)

Sales Summary Section (Top)

• Organized by date showing daily transactions

• For each day, displays:

  • Tickets Sold

  • Number of Sales/Transactions

  • Cancelled Sales

  • Cash / Offline Sales Amount (Includes Any Paper Tickets Sold If Applicable)

  • Credit Card Sales Amount

  • Fee Assistance Amount

  • Total Sales Revenue

Detailed Transaction Section (Bottom)

Each row represents a single transaction with:

Customer Information

• Transaction ID

• First Name

• Last Name

• Email Address

• Physical Address

  • Address Line 1

  • Address Line 2

  • Suburb

  • Postcode

  • State

  • Country

• Contact Numbers

  • Home Phone

  • Mobile Phone

Purchase Details

• Number of Tickets

• Ticket Numbers

• Cancelled Status

• Price + Fee Assistance

Additional Information

• Contact Consent

  • "Yes" or "No" indicating if they've opted in for future communications

• Extra Information

  • Responses to any custom questions you included in the ticket purchase form

Note: In the example image, you can see transactions ranging from single tickets (#1-#4) to larger purchases (#10-#159), with varying amounts of fee assistance and contact consent preferences.