Setup Guide: Getting Started with Your Raffle

1. Receive Admin Portal Login Credentials

• You should receive an email containing the link to access your Admin Portal and the login credentials

• Keep these in an easily accessible location

• Make sure there are no blank spaces before or after your password when you attempt to login

2. Configure Basic Raffle Details

• Some input fields contain default values that need updating

Navigate to the Edit Raffle TAB to update:

Raffle Details:

• Update raffle subheading

  • Default -> "Limited Tickets"

• Update raffle purpose

  • Default -> "For a great cause!"

• Update "Promote in RaffleLink Directory/Newsletter?"

  • Default -> "Yes"

  • If you would like this raffle to be private, change input to "No"

• Add in any Additional Terms & Conditions

Prizes:

• Default: One prize with value as the total prize pool value from registration

• If you have one prize, simply Edit this prize with the correct value and description

• If you have more than one prize, edit this 1st prize and add additional prizes to edit

Payment Settings

• Special considerations for VIC/WA:

  • Regulations require weekly installments by default

  • Option to switch to lump sum payment available

Settings to Verify

1. Dates

2. Ticket Count

3. Ticket Pricing

   1. Even without planned discounts, we recommend setting up ticket packages because:

      1. Buyers can only select up to 5 of each package type. To allow for larger purchases add ticket packages of 2, 3, 5, 7 and 11

      2. Example: "3 for $10" package allows up to 15 tickets (5 × 3)

4. States & Permits

   1. Input any permit numbers if required

5. Organization Details

   1. If you would like to amend any organization details and listed contacts, please contact Support

3. Visual Customization

Access the Images Tab to:

• Upload raffle images (see images guide)

• Adjust color scheme

• Modify visual style

Common Styling Mistakes to Avoid:

• White text on white background

• Black text on black background

• Ensure text remains readable with chosen color combinations

Tips:

• Upload images and preview your page as you go instead of uploading all at once and then previewing

• Use our Grab N Go Banner Images

• Send us your image if you need help resizing it to fit better on your page

Setup Checklist

• Save login credentials

• Update raffle details and purpose

• Configure prizes

• Verify and/or update all other items

• Add images and style customization

• Preview raffle as you go

Next Steps

After completing initial setup:

1. Preview your raffle page

2. Share with stakeholders for review

3. Make any necessary adjustments

4. Prepare for activation

Important Notes

• File Size Limits:

  • Banner images: Maximum 6MB

  • All other images: Maximum 2MB

  • Supported formats: JPG, PNG & GIF

• Image Orientation:

  • Landscape images are strongly recommended

  • Portrait images may be compromised by the automatic shrink-to-fit function

Banner Images

• The system provides a default banner image until you change it

• Required dimensions: 1600px (W) x 500px (H)

• Don't forget to add a mobile banner (700px x 700px) - this is crucial as most sales occur via mobile browsers

• Once uploaded, banner images cannot be removed, only replaced

  • To replace it, just upload and save a new image

  • To remove banner images completely, contact Support

• PRO TIP: use our Grab N Go Banners

Logo & Branding

• You can add your logo to appear in the bottom corners of the screen

• Customize heading colors and headline background colors

  • Common Mistake: Avoid using the same color for text and background (e.g., white text on white background or black text on black background)

Sponsor Logos

• Can be removed after uploading (unlike banner images)

• Add URL links to your sponsor logos

• Display: 6 logos per row

• Pro Tip: Create sponsor levels by using blank white squares strategically

  • Example: 2 blank squares + 2 logos + 2 blank squares to start a new row

Prize Images

• No default images provided

• Recommended dimensions: 450px (W) x 280px (H)

• One "Choose File" button per prize

• Cannot be removed once uploaded, only replaced

• Contact support to remove completely

Upload Process

1. Click "Choose File" to select your image

2. Important: Click "Save and Upload Files" at the bottom to complete the upload

3. Best Practice: Upload images in small batches, preview the results, then continue with the next batch to avoid potential errors

The recommended image dimensions will be displayed below each upload area for reference.

We've compiled a selection of banner images for popular occasions which you can access via these links. (Note: you will need to be logged in to your Google account to view) Select the image then click the 3 dots in the top right corner of the screen to download.

These images will resize for mobile view so there is no need to upload a mobile version to your page.

Easter Banners

Mother's Day Banners

Father's Day Banners

Christmas Banners

Holiday and Travel Banners

Fair and Celebration Banners

Thermomix Banners

Alternatively, you are welcome to choose a quality image for FREE from our Adobe Stock account https://stock.adobe.com/au/ Let us know the file number and we will resize it for you.

Adding & Editing Prizes

Getting Started

• Your raffle begins with one default prize after registration

• To edit a prize:

  1. Click the "Edit" button on the prize row

  2. A modal will appear for adjustments

  3. Modify prize level, value, and description as needed

Prize Descriptions

• Use the text editor to customize descriptions with:

  • Bold, italics, underlining

  • Strikethrough

  • Center alignment

  • Text colors

  • Hyperlinks

  • Indentation and block quotes

• The prizes section shows a preview of the description; click the row to view full description

Managing Multiple Prizes

• Add prizes using the "Add Prize" button

• Requirements for new prizes:

  • Value must be greater than zero

  • Description cannot be blank

• The "Remove Prize" button:

  • Removes the last prize in the table

  • Disabled when only one prize remains (minimum requirement)

Organizing Prizes

• Recommended: List prizes in descending value order

• Use "Reassign Level Orders by Descending Value" button to automatically:

  • Sort prizes by value

  • Update prize levels accordingly

  • Set highest value as 1st prize, second highest as 2nd prize, etc.

Saving Changes

• Must click "Update" at the bottom to save all changes

• Best Practice: Add and save prizes in small batches rather than all at once

Permit Requirements

• Adding certain prizes may trigger permit requirements

• System will notify you if permits apply

• You'll be prompted to enter permit numbers in States & Permits section

• If permit number is missing:

  • Prizes will save

  • Error message will prompt for required permit number

Post-Activation Rules

• After activation:

  • Cannot edit prize values (contact support for changes)

  • Can still edit descriptions and prize order

  • Can add more prizes (unless operating under a permit)

• Value editing restriction prevents accidental permit requirement triggers

Overview

The nominated raffle name serves as the suffix of your raffle's URL (e.g., rafflelink.com.au/myrafflesuffix). This can be modified before your raffle becomes active.

Important Considerations

• Changes must be made before the raffle is active to prevent broken links

• Your new URL suffix must be unique across all rafflelink.com.au raffles

• Requirements for the new suffix:

  • Maximum 20 characters

  • All lowercase letters

  • No spaces

  • Must be unique

Change Process

1. Navigate to the Edit Raffle tab

2. Locate the Raffle Details section

3. Click the "Change Nominated Raffle Name" button

4. Enter your desired new raffle name

5. Click Submit

After Submission

When you submit your new raffle name:

1. Your URL will update immediately

   • Old URL: rafflelink.com.au/oldname/admin

   • New URL: rafflelink.com.au/newname/admin

2. Security Updates:

   • Your login credentials will automatically reset

   • You'll receive a pop-up message with new login details

   • A confirmation email will be sent with your new credentials

Best Practices

• Copy or write down the new login details from the pop-up immediately, as the confirmation email may take several minutes to arrive

• Update all promotional materials with the new URL (QR codes, newsletters, etc.)

• Keep your new login credentials in a safe place and avoid confusion with old credentials

Permit requirements vary by state and are based on the total prize pool value and/or targeted total gross proceeds of your raffle. More detail can be found in our regulations guide here

There are two ways to enter your permit number when you have received it.

1. During registration, on step 8, when selecting your states, if you select a state triggering a permit, a box will pop up asking for your permit number. You can enter it here or if you have not obtained it yet enter 'Pending'

1. In your Admin Dashboard -> Edit Raffle -> States Tab, you can select which states you'd like to open up your raffle to. If you select a state which requires a permit based on your raffle structure, a box will pop up next to the applicable state prompting you to enter in your permit number. If a permit is not required, no action is necessary.

A permit is required IF:

ACT - Total Prize Pool Value > $2,500

SA - Total Prize Pool Value > $5,000

WA - Total Prize Pool Value > $200

VIC - Total Prize Pool Value > $20,000

NSW - Total Prize Pool Value > $30,000

QLD - Total Gross Proceeds > $50,000

NT - Total Gross Proceeds > $5,000

Based on your total prize pool value and/or targeted gross proceeds, a