> For the complete documentation index, see [llms.txt](https://help.rafflelink.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rafflelink.com.au/managing-your-raffle/faq-technical-questions.md).

# FAQ: Technical Questions

## FAQ Technical Questions

### Login & Access Issues

#### Can't Login

* Check for:
  * No blank spaces in copied credentials
  * Correct email/username
  * Correct password
  * Proper capitalization
* Try copying credentials directly from activation email

#### URL Changes

* Can change raffle page URL after setup
* Must contact support for changes
* **Important:** URL change will:
  * Reset username
  * Update login credentials
  * Need verification of availability

### Payment & Form Issues

#### Payment Form Not Loading

* Usually connectivity issue
* Solutions:
  * Try mobile data/hotspot
  * Check internet connection
  * Use different browser

#### reCAPTCHA Failure

* Common causes:
  * Poor internet connection
  * Incompatible device
* Try:
  * Different device
  * Mobile data instead of WiFi
  * Alternative browser

### Image Upload Problems

#### Error 500 on Upload

* Check file requirements:
  * Must be PNG or JPEG format
  * Size limits apply
  * PDFs not accepted
  * Verify file type before upload

#### Banner Fitting Issues

* Recommended dimensions:
  * Desktop: 1600x500 pixels
  * Mobile: 700x700 pixels
* Solutions:
  * Use Canva/Adobe Express
  * Email images to <support@rafflelink.com.au>
  * Test and adjust as needed

### Draw Related Issues

#### Draw Button Missing

Check:

* Logged in as ADMIN
* Raffle set for 'Online Draw'
* Current date matches end date
* Raffle properly closed

### Ticket & Sales Issues

#### Missing Ticket Confirmation

* Wait 5-10 minutes
* Check spam/junk folder
* If still missing:
  * Contact support
  * Verify transaction in Raffle Reports
  * Support can resend tickets

#### Unexpected Raffle Closure

* System auto-closes at midnight on close date
* Contact support to reopen if needed
* Plan closing time accordingly

#### Ticket Count Adjustments

* Can increase if:
  * Under state fundraising caps
  * No permit required
* Adjust via Edit Raffle Tab

#### Prize List Revisions

* Post-activation:
  * Can add new prizes
  * Cannot change existing values
  * Contact support for value changes
  * Must remain compliant

#### Additional Questions

* Mandatory by default, but can be made optional from the Ticket Purchase Form section of Edit Raffle

#### Package Pricing Issues

* Must offer better/equal value in ticket packages
* Check implied price per ticket
* Example correct pricing:
  * 1 for $5 ($5/ticket)
  * 2 for $8 ($4/ticket)
  * 3 for $9 ($3/ticket)
* Incorrect pricing:
  * 1 for $5 ($5/ticket)
  * 2 for $12 ($6/ticket)
  * 3 for $21 ($7/ticket)
* WA prohibits decreasing ticket cost in bundles - all tickets must be sold at the same price

*For any technical issues not covered here, contact RaffleLink support.*