🧑‍💻FAQ: Technical Questions

FAQ Technical Questions

Login & Access Issues

Can't Login

• Check for:

  • No blank spaces in copied credentials

  • Correct email/username

  • Correct password

  • Proper capitalization

• Try copying credentials directly from activation email

URL Changes

• Can change raffle page URL after setup

• Must contact support for changes

• Important: URL change will:

  • Reset username

  • Update login credentials

  • Need verification of availability

Payment & Form Issues

Payment Form Not Loading

• Usually connectivity issue

• Solutions:

  • Try mobile data/hotspot

  • Check internet connection

  • Use different browser

reCAPTCHA Failure

• Common causes:

  • Poor internet connection

  • Incompatible device

• Try:

  • Different device

  • Mobile data instead of WiFi

  • Alternative browser

Image Upload Problems

Error 500 on Upload

• Check file requirements:

  • Must be PNG or JPEG format

  • Size limits apply

  • PDFs not accepted

  • Verify file type before upload

Banner Fitting Issues

• Recommended dimensions:

  • Desktop: 1600x500 pixels

  • Mobile: 700x700 pixels

• Solutions:

  • Use Canva/Adobe Express

  • Email images to [e-mail]

  • Test and adjust as needed

Draw Related Issues

Draw Button Missing

Check:

• Logged in as ADMIN

• Raffle set for 'Online Draw'

• Current date matches end date

• Raffle properly closed

Ticket & Sales Issues

Missing Ticket Confirmation

• Wait 5-10 minutes

• Check spam/junk folder

• If still missing:

  • Contact support

  • Verify transaction in Raffle Reports

  • Support can resend tickets

Unexpected Raffle Closure

• System auto-closes at midnight on close date

• Contact support to reopen if needed

• Plan closing time accordingly

Ticket Count Adjustments

• Can increase if:

  • Under state fundraising caps

  • No permit required

• Adjust via Edit Raffle Tab

Prize List Revisions

• Post-activation:

  • Can add new prizes

  • Cannot change existing values

  • Contact support for value changes

  • Must remain compliant

Additional Questions

• Currently mandatory if included

• Cannot make optional, so consider necessity before adding

Package Pricing Issues

• Must offer better/equal value in ticket packages

• Check implied price per ticket

• Example correct pricing:

  • 1 for $5 ($5/ticket)

  • 2 for $8 ($4/ticket)

  • 3 for $9 ($3/ticket)

• Incorrect pricing:

  • 1 for $5 ($5/ticket)

  • 2 for $12 ($6/ticket)

  • 3 for $21 ($7/ticket)

• WA prohibits decreasing ticket cost in bundles - all tickets must be sold at the same price

For any technical issues not covered here, contact RaffleLink support.