# Raffle Cancellation Policy ## Raffle Cancellation Policy ### State Commission Approval Required * Must obtain approval from gaming commission in all applicable states * Cancellation requires formal authorization before proceeding * Each state has specific requirements and procedures ### Financial Implications * Processing fee: 5.5% of all card transactions * Covers RaffleLink administrative and transaction costs * Organization will receive invoice for processing fees * Fee applies regardless of cancellation reason ### Cancellation Process #### Step 1: Authorization * Submit cancellation request * Await state commission approval * Provide required documentation #### Step 2: Buyer Notification * All ticket purchasers must be notified * Can easily do this by accessing all buyer's emails in your Sales Report * Make sure to BCC all buyers to respect privacy * Email should include the following and CC * Cancellation reason * Refund information * Timeline for refunds #### Step 3: Refund Processing * Full ticket price refunded to buyers * Refunds processed via original payment method in 3-5 business days * All transactions documented #### Step 4: Raffle Closure * Raffle archived in system * Records maintained as required by state regulations *Note: Cancellation should only be considered in exceptional circumstances and with proper regulatory approval.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.rafflelink.com.au/other/raffle-cancellation-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.