FAQ

Who can use RaffleLink?

• Eligible organizations include:

  • Not-for-profit organizations

  • Community organizations

  • Incorporated associations

  • School P&Cs

  • Sports clubs

  • Community clubs

  • Charities

  • Political parties

  • Event organizers

• In some states:

  • Individuals/groups fundraising for non-profit organizations

  • Queensland only: Can fundraise for individuals affected by disaster or disadvantage with special Category 3 permit

How quickly can I get started?

• Registration to launch: 1-2 hours possible

• Typical launch time: 2-3 days after registration

• Permit required: Up to 1 month (due to government processing)

What are the fees involved?

Setup Fee Options

• $39 for single raffle

• $120 for unlimited raffles (12 months)

• Service fee: 5.5% of card sales (includes GST)

What payment methods do you accept?

• Credit/Debit Cards:

  • Visa

  • Mastercard

  • American Express

• Digital Payments:

  • Apple Pay

  • Google Pay

• Cash payments also accepted

What does the service fee cover?

• Unlimited account manager support

• Unique fundraising URL

• Secure payment processing

• Credit card fees included

• Marketing toolkit

• QR Code creator

• 24/7 sales monitoring

• Account reconciliation

• Ticket management

• System random draw

• Automated winner notifications

• Sales reports

Where can I sell tickets?

• Can sell in multiple states (permits may be required)

• No international sales permitted

• Can combine online and paper ticket sales

• Must be 18+ to purchase tickets

• Tickets are not tax deductible

How is buyer information handled?

• Real-time monitoring via Client Admin

• Secure payment processing through Stripe

• Secure storage of buyer information in Australia

• Two immediate emails to buyers:

  • Stripe transaction receipt

  • RaffleLink ticket receipt with details

How are proceeds handled?

• Funds forwarded within 2 working days of draw

  • Exception: Weekly deposits for WA and Victoria

• Full sales report (CSV format) provided

• Financial statement showing revenue and fees

• Secure record retention available for government review

What are my draw options?

1. Manual Draw

   • Suitable for combined paper/online tickets

   • Client responsible for draw and notifications

2. Auto-Draw

   • System-conducted through certified random draw software

   • Winners notified via email after 2 days

Can I make changes to my raffle?

Before Launch:

• Most elements can be changed

After Launch:

• Can modify:

  • Images

  • Headings

  • Raffle purpose

  • Prize descriptions (not values)

  • Add prizes (within permit limits)

Major changes may incur additional charges