# FAQ ### Who can use RaffleLink? * Eligible organizations include: * Not-for-profit organizations * Community organizations * Incorporated associations * School P\&Cs * Sports clubs * Community clubs * Charities * Political parties * Event organizers * In some states: * Individuals/groups fundraising for non-profit organizations * Queensland only: Can fundraise for individuals affected by disaster or disadvantage with special Category 3 permit ### How quickly can I get started? * Registration to launch: 1-2 hours possible * Typical launch time: 2-3 days after registration * Permit required?: Up to 1 month (due to government processing) ### What are the fees involved? #### Setup Fee Options * $39 for single raffle * $120 for unlimited raffles (12 months) * Service fee: 5.5% of card sales (includes GST) ### What payment methods do you accept? * Credit/Debit Cards: * Visa * Mastercard * American Express * Digital Payments: * Apple Pay * Google Pay * Cash payments also accepted (managed by raffle organiser) ### What does the service fee cover? * Unlimited account manager support * Unique fundraising URL * Secure payment processing * Credit card fees included * Marketing toolkit * QR Code creator * 24/7 sales monitoring * Account reconciliation * Ticket management * System random draw * Automated winner notifications * Sales reports ### Where can I sell tickets? * Can sell in multiple states (permits may be required) * No international sales permitted * Can combine online and paper ticket sales * Must be 18+ to purchase tickets * Tickets are not tax deductible ### How is buyer information handled? * Real-time monitoring via Client Admin * Secure payment processing through Stripe * Secure storage of buyer information in Australia * Two immediate emails to buyers: * Stripe transaction receipt * RaffleLink ticket receipt with details ### How are proceeds handled? * Funds forwarded within 2 working days of draw * Exception: Weekly deposits for WA and Victoria * Full sales report (CSV format) provided * Financial statement showing revenue and fees * Secure record retention available for government review ### What are my draw options? 1. Manual Draw * Suitable for combined paper/online tickets * Client responsible for draw and notifications 2. Auto-Draw (recommended) * System-conducted through certified random draw software * Winners notified via email after 2 days ### Can I make changes to my raffle? #### Before Launch: * Most elements can be changed #### After Launch: * Can modify: * Images * Headings * Raffle purpose * Prize descriptions (not values) * Add prizes (within permit limits) *Major changes may incur additional charges* ### Can I change my raffle name/URL? Yes, you can change the name and URL of your raffle before activation. You can find the name change option on the Edit Raffle tab on your raffle admin dashboard, under Raffle Details. More detailed instructions [here](https://help.rafflelink.com.au/managing-your-raffle/setup/changing-your-raffle-url) ### Can I redraw a prize? Yes, but note that prizes can only be redrawn in specific circumstances. See our [guide to the redraw tool](https://help.rafflelink.com.au/managing-your-raffle/closing-and-drawing/unclaimed-prizes-and-redraws) for a breakdown of prize redraws. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.rafflelink.com.au/other/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.