FAQ

Who can use RaffleLink?

• Eligible organizations include:

  • Not-for-profit organizations

  • Community organizations

  • Incorporated associations

  • School P&Cs

  • Sports clubs

  • Community clubs

  • Charities

  • Political parties

  • Event organizers

• In some states:

  • Individuals/groups fundraising for non-profit organizations

  • Queensland only: Can fundraise for individuals affected by disaster or disadvantage with special Category 3 permit

How quickly can I get started?

• Registration to launch: 1-2 hours possible

• Typical launch time: 2-3 days after registration

• Permit required?: Up to 1 month (due to government processing)

What are the fees involved?

Setup Fee Options

• $39 for single raffle

• $120 for unlimited raffles (12 months)

• Service fee: 5.5% of card sales (includes GST)

What payment methods do you accept?

• Credit/Debit Cards:

  • Visa

  • Mastercard

  • American Express

• Digital Payments:

  • Apple Pay

  • Google Pay

• Cash payments also accepted (managed by raffle organiser)

What does the service fee cover?

• Unlimited account manager support

• Unique fundraising URL

• Secure payment processing

• Credit card fees included

• Marketing toolkit

• QR Code creator

• 24/7 sales monitoring

• Account reconciliation

• Ticket management

• System random draw

• Automated winner notifications

• Sales reports

Where can I sell tickets?

• Can sell in multiple states (permits may be required)

• No international sales permitted

• Can combine online and paper ticket sales

• Must be 18+ to purchase tickets

• Tickets are not tax deductible

How is buyer information handled?

• Real-time monitoring via Client Admin

• Secure payment processing through Stripe

• Secure storage of buyer information in Australia

• Two immediate emails to buyers:

  • Stripe transaction receipt

  • RaffleLink ticket receipt with details

How are proceeds handled?

• Funds forwarded within 2 working days of draw

  • Exception: Weekly deposits for WA and Victoria

• Full sales report (CSV format) provided

• Financial statement showing revenue and fees

• Secure record retention available for government review

What are my draw options?

1. Manual Draw

   • Suitable for combined paper/online tickets

   • Client responsible for draw and notifications

2. Auto-Draw (recommended)

   • System-conducted through certified random draw software

   • Winners notified via email after 2 days

Can I make changes to my raffle?

Before Launch:

• Most elements can be changed

After Launch:

• Can modify:

  • Images

  • Headings

  • Raffle purpose

  • Prize descriptions (not values)

  • Add prizes (within permit limits)

Major changes may incur additional charges

Can I change my raffle name/URL?

Yes, you can change the name and URL of your raffle before activation. You can find the name change option on the Edit Raffle tab on your raffle admin dashboard, under Raffle Details. More detailed instructions here

Can I redraw a prize?

Yes, but note that prizes can only be redrawn in specific circumstances. See our guide to the redraw tool for a breakdown of prize redraws.