> For the complete documentation index, see [llms.txt](https://help.rafflelink.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rafflelink.com.au/managing-your-raffle/resources/common-requests.md).

# Common Requests

<figure><img src="https://3625998664-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS4dwIWWmBW5ZUO6Gdqv%2Fuploads%2FnxdIOacysZ385aaxq7hB%2Fimage.png?alt=media&amp;token=f02d2997-4a23-4958-8a3b-123e910ac2a5" alt=""><figcaption></figcaption></figure>

### NOTE: Common Requests Tab will only appear once raffle is activated

### Extending Raffle Draw Date

#### For Non-Permit Raffles

* Can extend via system function in Common Requests TAB
* Process includes:
  1. Set new close and draw dates
  2. Automated email notification to all ticket buyers
  3. System automatically updates raffle dates

#### Manual Extension Process

Alternative method:

1. Download sales report
2. Copy all ticket buyer emails
3. Send email to <support@rafflelink.com.au> with:
   * All ticket buyer emails in BCC field
   * New dates requested
   * Explanation of the reason for the extension
4. RaffleLink will update dates upon receipt of the email

#### Permit Restrictions

* Extensions require state commission approval
* Must obtain permission before changing dates
* Contact applicable gaming authorities
* Provide required documentation

### Address Collection Settings

#### Hide Address Fields Option

* Available only for specific states:
  * Queensland (QLD)
  * New South Wales (NSW)
  * Victoria (VIC - non-permit raffles only)
* Simply click the toggle and save to remove the street address collection from your payment forms
* Will only prompt for state selection from dropdown menu now

<figure><img src="https://3625998664-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS4dwIWWmBW5ZUO6Gdqv%2Fuploads%2FvRkv095900KyQ0iGIhHJ%2Fimage.png?alt=media&amp;token=6c721801-5b9f-4183-8d50-3228302fac54" alt=""><figcaption></figcaption></figure>

#### Restrictions

* Cannot remove street address collection if:
  * Operating in other states besides VIC, QLD and NSW

*Note: Always ensure any changes comply with relevant state regulations and permit conditions.*