# Common Requests

<figure><img src="/files/YIjIExymSQ6JylQt1jzv" alt=""><figcaption></figcaption></figure>

### NOTE: Common Requests Tab will only appear once raffle is activated

### Extending Raffle Draw Date

#### For Non-Permit Raffles

* Can extend via system function in Common Requests TAB
* Process includes:
  1. Set new close and draw dates
  2. Automated email notification to all ticket buyers
  3. System automatically updates raffle dates

#### Manual Extension Process

Alternative method:

1. Download sales report
2. Copy all ticket buyer emails
3. Send email to <support@rafflelink.com.au> with:
   * All ticket buyer emails in BCC field
   * New dates requested
   * Explanation of the reason for the extension
4. RaffleLink will update dates upon receipt of the email

#### Permit Restrictions

* Extensions require state commission approval
* Must obtain permission before changing dates
* Contact applicable gaming authorities
* Provide required documentation

### Address Collection Settings

#### Hide Address Fields Option

* Available only for specific states:
  * Queensland (QLD)
  * New South Wales (NSW)
  * Victoria (VIC - non-permit raffles only)
* Simply click the toggle and save to remove the street address collection from your payment forms
* Will only prompt for state selection from dropdown menu now

<figure><img src="/files/LuvkvTp0zTVksxu09BqH" alt=""><figcaption></figcaption></figure>

#### Restrictions

* Cannot remove street address collection if:
  * Operating in other states besides VIC, QLD and NSW

*Note: Always ensure any changes comply with relevant state regulations and permit conditions.*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.rafflelink.com.au/managing-your-raffle/resources/common-requests.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.