Common Requests

NOTE: Common Requests Tab will only appear once raffle is activated

Extending Raffle Draw Date

For Non-Permit Raffles

• Can extend via system function in Common Requests TAB

• Process includes:

  1. Set new close and draw dates

  2. Automated email notification to all ticket buyers

  3. System automatically updates raffle dates

Manual Extension Process

Alternative method:

1. Download sales report

2. Copy all ticket buyer emails

3. Send email to [email protected] with:

   • All ticket buyer emails in BCC field

   • New dates requested

   • Explanation of the reason for the extension

4. RaffleLink will update dates upon receipt of the email

Permit Restrictions

• Extensions require state commission approval

• Must obtain permission before changing dates

• Contact applicable gaming authorities

• Provide required documentation

Address Collection Settings

Hide Address Fields Option

• Available only for specific states:

  • Queensland (QLD)

  • New South Wales (NSW)

  • Victoria (VIC - non-permit raffles only)

• Simply click the toggle and save to remove the street address collection from your payment forms

• Will only prompt for state selection from dropdown menu now

Restrictions

• Cannot remove street address collection if:

  • Operating in other states besides VIC, QLD and NSW

Note: Always ensure any changes comply with relevant state regulations and permit conditions.