Customizing My Payment Form (Optional)

Overview

You can enhance your payment form by adding custom questions that ticket buyers must answer during purchase. These custom fields help you gather important information and organize your sales data. The questions can be made optional if you prefer.

Types of Custom Fields

Multi-Choice Dropdown Menu

1. Free Text Response Field

• Allows buyers to enter any text response

• Best for open-ended questions

• One question with one text box for response

• Example Uses:

  • "Please enter your child's classroom number"

  • "How did you hear about our raffle?"

  • "Enter the player's name you're supporting"

  • "What is your student's grade?"

2. Multi-Choice Question (Dropdown Menu)

• Presents buyers with specific options to choose from

• Creates categorized sales reports based on responses

• Helps track and analyze ticket sales by category

• Example Uses:

  • Select a sports team:

    • Under 12s

    • Under 14s

    • Senior Team

  • Choose a classroom:

    • Room 1A

    • Room 1B

    • Room 2A

  • Select how you heard about us:

    • Social Media

    • Email

    • Friend

    • School Newsletter

How to Add Response Options

✅ CORRECT WAY:

1. Write your question in the "Multi-Choice Question" field

2. Click "Add Option" button for each new choice

3. Type one response option in each new field that appears

4. Continue adding options using the "Add Option" button

❌ COMMON MISTAKE:

• Don't type all options in a single field

• Don't separate options with commas or semicolons

• Don't try to write multiple options in one response field

Tips for Response Options

• Don't ask for personal information they have already inputted as you will already have access to it (e.g. name, email, phone #)

• Consider listing options alphabetically if order doesn't matter

  • NOTE: the options will be presented in the order you fill them out and it cannot be easily changed

• Keep option text clear and concise

• Include an "Other" option if appropriate

• Limit the number of options to prevent overwhelming buyers

Benefits of Multi-Choice Questions

• Automatically categorizes sales in reports

• Creates easy-to-read sales breakdowns

• Helps track promotional effectiveness

• Simplifies data analysis

• Makes it easier to identify top-performing categories

Important Notes

• Multi-choice questions make data analysis easier than free text

• You can edit options after setting them up, but you cannot easily change the order in which they are presented on your payment form, so it's best to plan them carefully first

• Questions are mandatory by default, but can be made optional

Recommended Questions by Organization Type

Schools

• "Which classroom is your child in?"

• "Which grade level are you supporting?"

• "Which school event did you hear about this from?"

Sports Clubs

• "Which team are you supporting?"

• "Which age group are you associated with?"

• "Which club facility would you like to support?"

Community Organizations

• "Which program are you supporting?"

• "Which branch are you associated with?"

• "Which event did you hear about this from?"