Monitoring and Managing Sales

Sales Report TAB

Monitoring and Managing Sales

Real-Time Sales Tracking

Once your raffle is activated, you'll gain access to the "Raffle Reports" tab where you can monitor all sales activity in real-time.

Sales Dashboard

The main dashboard features:

• Daily sales breakdown chart showing:

  • Number of tickets sold

  • Number of transactions

  • Cash vs credit card sales

  • Fee assistance breakdown

  • Total sales revenue

Transaction Table

Below the dashboard, you'll find a detailed transaction table that:

• Updates automatically with each new sale (cash & card)

• Shows all transactions in real-time

• Provides complete transaction details

Ticket Confirmations & Notifications

• Confirmation emails may take 5-10 minutes to deliver

• Emails might be directed to spam/junk folders

• If the transaction appears in your table, the purchase was successful

• Can also resend the tickets confirmation email if still not delivered

• When ticket information is edited, the buyer receives a notification email

Managing Ticket Information

What You Can Edit

• Email address (in case of typos)

• Phone number

• Note: Any changes trigger a notification email to the buyer for transparency

Name Changes & Transfers

• To transfer a ticket or change the buyer's name:

  • Have the ticket buyer contact: [email protected]

Cash vs Credit Card Sales

Cash Sales

• Organizers can cancel cash sale tickets if needed

• Useful for:

  • Removing ineligible buyer purchases

  • Testing cash sale entry before events

  • Managing refunds for cash transactions

Credit Card Sales

• All credit card sale inquiries should be directed to [email protected]

• This includes refunds, disputes, or payment issues

Contact [email protected] for any additional assistance with managing sales or ticket information.